Yes, if the package didn’t ship out, we can help you change the order. Please contact us to check if it’s available. (Usually in 24 hours, we can change it)

Yes, you can email us for a cancel request before the order shipped out.

Yes, we can change your shipping address if your package has not ship out. Just email us the correct address. Generally, we will ship out order in 24 business hours. 

1, We offer Fast shipping via  TOLL, AU POST or other couriers in 24 hours after we got your order(Business days).

2, After the order is processed, allow 4 to 7 business days for the product(s) to reach you.

3, If your tracking number haven’t update in 3 working days, please contact us to check it.

Enter the order number and email to Track order

Please keep the original package and contact us with the pictures(All labels on the pictures, products you received), spider farmer will help you solve the problem.