Spider Farmer shipping, return, and refund terms for Australia.
1. Shipping Policy
Order Processing
Orders are confirmed by email upon placement and processed within 1–3 business days. Once packed, a tracking number is emailed to you.
Orders may be canceled or shipping addresses modified prior to shipment. Please contact our customer support team as soon as possible if any changes are required.
Carriers & Delivery
We ship via regional couriers — AU Post,TOLL and others — assigned automatically by destination and parcel size.
Method
Estimated Delivery
Standard Shipping
3–7 business days after dispatch
Pre-order Items
Pre-order items will be shipped according to the timeline specified on the product listing page
Remote / Island Addresses
Additional carrier surcharge may apply — quoted before dispatch
If tracking has not updated for 3 business days, please contact us. Seasonal or weather delays may add 2–3 days.
Shipping Costs & Duties
Free standard shipping on qualifying orders — the threshold (if any) is shown at checkout. Orders ship from our regional warehouse, so no import duties or additional taxes apply to buyers.
Shipping Restrictions
We do not deliver to PO BOX addresses. Please provide a physical street address for delivery.
Tracking
A tracking link is sent once the carrier scans your parcel. If not received within 3 business days, please check your spam folder or contact support.
2. Discount Code Rules
One discount code per order. Stacking will cause the order to be cancelled and refunded.
Codes cannot be applied retroactively to paid orders.
Codes cannot be combined with sitewide promotions unless explicitly stated.
Codes are non-transferable and may be revoked if used fraudulently.
3. Return Policy
Return Window
Return or replacement requests must be made within 30 calendar days of the delivery date shown on tracking. Requests outside this window will not be accepted.
Eligible Items & Conditions
Item Type
Condition Required
LED Grow Lights
Unused, no artificial damage, original packaging with all accessories (cords, controllers, hangers)
Grow Tents
Unopened and sealed in original packaging
Accessories
Unused, like-new, original packaging
Free Gifts / Bundled Items
Must be returned with the main product; otherwise, the gift's retail value will be deducted
Non-returnable
Opened grow tents
Items damaged by misuse, modification, or improper installation
Clearance / final-sale SKUs (marked on product page)
Items returned without prior authorization (RMA)
Who Pays Return Shipping
Scenario
Return Shipping
Quality defect, damaged in transit, or wrong item sent
Spider Farmer pays — A specific return label or other compensation arrangement for the return shipping cost will be provided based on the address.
Buyer's remorse / changed mind / wrong item ordered
Customer is responsible for return shipping costs
Restocking Fee
Non-quality returns are subject to a 15% restocking fee, covering original outbound shipping and listing costs. This is deducted from the refund.
4. Return Process
Submit a request to [email protected] with: order number, product photos, a short issue description, and a screenshot of your order confirmation.
Receive authorization (RMA) within 2 business day, with return address and — if eligible — a prepaid label.
Pack the product in its original packaging with all accessories and the RMA number clearly visible. Photograph the sealed parcel before handing it to the carrier.
Ship the parcel and share the tracking number with our support team ASAP.
Inspection & refund — once received and inspected, we'll email you within 7 business days with the outcome and process the refund.
Returns sent without prior authorization may be refused by our warehouse and are not eligible for a refund.
5. Refunds
Inspection & Timeline
Returned items are inspected within 2 business days of arrival. Once approved, refunds are issued within 3–7 business days; actual arrival depends on your bank or payment provider.
Refund Method
Refunds are issued to the original payment method (credit card, PayPal, etc.). Refunds cannot be redirected to a different account.
Partial Refunds
Items returned with missing accessories or free gifts
Items returned in used or damaged condition beyond normal inspection
6. Damaged, Defective, or Wrong Item
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with:
Clear photos of the outer packaging from multiple angles
Including all sides and corners of the intact package
Clear photos of all shipping labels and carton labels on the outer box
Including tracking labels, barcodes, and any external markings
Photos or videos of the defective/incorrect item
Must clearly show the issue (damage, defect, or wrong item)
Order information
Order number or order screenshot
The specific compensation plan will be discussed with the after-sales department. Meanwhile, please retain the damaged packaging before the case is closed, as the carrier may require an inspection.
7. Exchanges
If a replacement is required, please first discuss the arrangement with the after-sales department.
Customers are responsible for coordinating delivery with the carrier. If a parcel is refused, unclaimed, or held at customs beyond the carrier's retention window and is destroyed or returned to sender, Spider Farmer cannot provide a refund or replacement. For international orders, please monitor your tracking and respond promptly to any carrier or customs notices.
