Order Confirmation

As soon as you place the order, an order confirmation will be emailed to you. This means we have received your order and payment. As soon as we receive your order, we automatically reach out to our warehouse to confirm the product is in stock and is available for immediate shipment. In rare cases, if the product is on backorder or unavailable, we will contact you immediately and ask if you would like to wait for the product to become available or have your payment refunded. If the item is available for immediate shipment (1-3 business days) we will submit the order for processing and arrange shipment.

If the item title shows preorder for your country, your order is preorder. Preorder will ship out in 2 weeks after you place the order.

Order Shipment

Most products ship within 1 to 3 business days from the date of your order (unless indicated on the product page). We will send you tracking information as soon as it is available. If you do not receive tracking info within 3 business days of your order, feel free to follow up with us via email. If the item title shows preorder for your country, your order is preorder. Preorders will ship out in 20 days.

Shipping

1, We offer fast shipping via AU POST, TOLL, or other couriers.

2, After the order is processed, usually needs 3 – 7 business days for the product(s) to reach you.

3, If your tracking number hasn’t been updated in 5 days, please contact us to check it. ([email protected])

NOTE:

NOTE： Island and remote address

A, If you received an email from our customer service for an extra remote shipping fee, that means the zip code of your address is in a remote region, and the carrier will charge an additional remote shipping fee. 

B, For the Island address, we can only ship from China, the buyer needs to pay an extra shipping fee and bear the customs clearance fee.

Return Policy

1. Returns or replacements must be initiated within 30 days of receiving the product, and only for quality issues.

2.If you are not satisfied with your order, please email us. We will respond to your questions within one business day.

3.Returns that do not consistent with the warranty policy need to bear the return shipping fee and deduct the listing cost,no returned product will be accepted and inspected without the” Return Request” from SPIDER FARMER.

4.Please keep the return package intact and provide pictures to expedite refund review.

5.Please contact us before returning any product,if you sent back without authorization may not be refundable.

6.All accessories (e.g. wires, controllers, hangers) can be fully refunded if the original packaging is unused and the conditions are the same, or if the packaging is new.

Return Procedure 

Different regions have different return address.Do request return shipping information before you need return.

1.Please send your return request with pictures of lights(packages), order screenshot and with the issue you have met to customer         service.

2.We’ll check your order information and reply with solutions and return address by email within 24 business hours.

3.Once your return has been received and reviewed, we will send you an email notifying you of your refund.