Here are some of the most common questions we receive from people who are looking to buy Spider Farmer LED grow lights! Hope can do some help.
1, What payment method do you accept?
We accept PayPal, Credit cards, and bank transfers.
For Credit card
2, Can I change/cancel my order? Change the shipping address?
Contact us as soon as possible. Usually, we will ship out the order in 24 hours, if your order hasn’t been shipped out, please contact us to change it.
3, Why did the order fail? (Payment was returned)
Don’t worry, for your property security, PayPal may check your payment. If it is judged to be an abnormal transaction (like the amount is large), then the payment will fail.
With this issue, you can call PayPal to ask for help, or try again later. Changing to another account is also ok.
4, Why did I not receive an order confirmation email?
Usually, we will send order confirmation emails after you place your order and after the package is shipped, if you don’t receive it, it may be in your junk mailbox, please check it. Or you can email us ([email protected]) for further information.
5, Why I can’t use my coupon code?
Because the product you are buying is already at a discounted price. Hope for your kind understanding.
6, Where did the order ship from? Need to buy an extra adapter?
Ship from Australia warehouse.
Ship with standard AU plug, plug and play, no need to buy an extra adapter.
7, How to get order information after payment.
Usually, you will get an email after you placed the order, please check your junk email. Still no, please contact: [email protected]
8, How to get the tracking number and track my order?
You will get an email with the tracking number after the order is shipped out. Please check your email (junk email)
Track order (Usually we will use AU POST, TOLL, Aramex Australia, Allied express)
AU POST: https://auspost.com.au/
TOLL: https://www.tollgroup.com/toll-tracking
Aramex: https://www.aramex.com.au/
Alliedexpress: https://www.alliedexpress.com.au/
9, Order several products, only received one.
To protect the products, we will ship them out separately, please do not worry, contact us for other tracking numbers.
10, Package shows delivered but I did receive it, what should I do?
A, Ask your family or neighbor to check if they collected for you.
B, Contact the courier to ask for help, also ask for a case number, then feedback case number to us, we need this to check with the courier. (Usually need to wait 7-10 business days)
11, Got the package/products broken or missing parts, how to fix it?
Spider Farmer offers a 30-day free return with the quality issue, please contact us with clear pictures that can show the issue. Then we will solve it for you.
12, What does IP65 mean?
IP65 is an international standard that designates that a fixture is safe for use in wet or humid environments.
13, Why do some red led look dim?
Spider Farmer led grow light design with IR diodes, which looks dim than others, but it’s good for flowers, please check the product pictures to confirm its position.
14, How to clean led grow light?
Unplug the power, and use a wipe with a towel with alcohol.
15, Why my dimmer box does not work? (Old Version)
There are 2 switches on the dimmer box, (The front one control the ON/OFF of the light, back one controls the dimming)
Please confirm the back one switch always keep ON.
16, Any growth tips/suggestions on the hanging distance and dimming?
More questions, please feel free to comment below / contact us: [email protected] Will reply to you in 24 hours.