Here are some of the most common questions we receive from people who are looking to buy Spider Farmer LED grow lights! Hope can do some help.
1, What payment method do you accept?
We accept PayPal, Credit cards, and bank transfers.
For Credit card
2, Can I change/cancel my order? Change the shipping address?
Contact us as soon as possible. Usually, we will ship out the order in 24 hours, if your order hasn’t been shipped out, please contact us to change it.
3, Why did the order fail? (Payment was returned)
Don’t worry, for your property security, PayPal may check your payment. If it is judged to be an abnormal transaction (like the amount is large), then the payment will fail.
With this issue, you can call PayPal to ask for help, or try again later. Changing to another account is also ok.
4, Why did I not receive an order confirmation email?
Usually, we will send order confirmation emails after you place your order and after the package is shipped, if you don’t receive it, it may be in your junk mailbox, please check it. Or you can email us ([email protected]) for further information.
5, Why I can’t use my coupon code?
Because the product you are buying is already at a discounted price. Hope for your kind understanding.
6, Where did the order ship from? Need to buy an extra adapter?
Ship from Australia warehouse.
Ship with standard AU plug, plug and play, no need to buy an extra adapter.
7, How to get order information after payment.
Usually, you will get an email after you placed the order, please check your junk email. Still no, please contact: [email protected]
8, How to get the tracking number and track my order?
You will get an email with the tracking number after the order is shipped out. Please check your email (junk email)
Track order (Usually we will use AU POST, TOLL, Aramex Australia, Allied express)